We're here to help! Whether you have a question about your account, need technical assistance, or want to learn more about Pocket Tutor, our team is ready to assist you.
Contact Us
General Support
Email: pktutor@k12tutorconnect.com
Website: pockettutorapp.com
We typically respond within 24 hours during business days.
Specific Inquiries
Billing & Subscriptions
For questions about your subscription, payments, refunds, or plan changes:
Email: Billing@k12tutorconnect.com
Schools & Districts
For institutional subscriptions, bulk licensing, data processing agreements, or partnership opportunities:
Email: Schools@k12tutorconnect.com
Legal & Privacy
For privacy concerns, COPPA/FERPA inquiries, data deletion requests, or legal matters:
Email: Legal@k12tutorconnect.com
Helpful Resources
- Privacy Policy — How we protect your data
- Terms of Service — Rules for using Pocket Tutor
- COPPA Compliance — Children's privacy protections
- FERPA Compliance — Student education record protections
Frequently Asked Questions
How do I cancel my subscription?
You can manage your subscription from the Account page in the app. Tap your profile icon, then go to Account Settings. If you need help, email Billing@k12tutorconnect.com.
How do I delete my account?
To request account deletion, email pktutor@k12tutorconnect.com from the email address associated with your account. We will process your request within 30 days.
Is my child's data safe?
Yes. We take children's privacy very seriously. We comply with COPPA, use encryption for all data, and never sell personal information. See our COPPA Compliance Statement for details.
Can my school use Pocket Tutor?
Absolutely! We offer school and district subscription plans. Contact Schools@k12tutorconnect.com to learn more about institutional pricing and features.